9:30 - 11:00am


Workshop Session: Dissecting an Effective Customer Engagement Program
with Jane Ricciardelli, CMO and Brenda Higuchi, SVP, Analytics and Optimization | Exchange Solutions

Harnessing the Full Power of Social to Drive Loyalty
with Marc Steiner, Principal, Customer Retention & Loyalty Services and Clay Walton-House, Senior Manager, Customer Retention & Loyalty Services | Lenati


12:00 - 1:30pm




2:30 - 4:00pm          


Workshop Session: Delivering on the BIG Data Promise: Where's the ROI?
with Connie Hill, President & Founder and David Resnick, Vice President Data and Technology Solutions | VeraCentra

Workshop Session: Is Your Loyalty Program Positioned to Deliver Maximum Financial Success?
with David Andreadakis, Vice President of Loyalty Strategy | Kobie Marketing

Workshop Session: Thought Leadership from the Inside Out
with Stacey King Gordon, Founder and President | Suite Seven


5:00 - 7:00pm





Exhibit Hall open 5 - 7:30p