Monday


 

8:30am

 

 REGISTRATION OPENS

 

9:30 - 11:00am

 

Workshop Session: Dissecting an Effective Customer Engagement Program
with Jane Ricciardelli, CMO and Brenda Higuchi, SVP, Analytics and Optimization | Exchange Solutions


Harnessing the Full Power of Social to Drive Loyalty
with Marc Steiner, Principal, Customer Retention & Loyalty Services and Clay Walton-House, Senior Manager, Customer Retention & Loyalty Services | Lenati

 

12:00 - 1:30pm

 

AWARDS LUNCHEON

 

2:30 - 4:00pm          

 

Workshop Session: Delivering on the BIG Data Promise: Where's the ROI?
with Connie Hill, President & Founder and David Resnick, Vice President Data and Technology Solutions | VeraCentra


Workshop Session: Is Your Loyalty Program Positioned to Deliver Maximum Financial Success?
with David Andreadakis, Vice President of Loyalty Strategy | Kobie Marketing


Workshop Session: Thought Leadership from the Inside Out
with Stacey King Gordon, Founder and President | Suite Seven

 

5:00 - 7:00pm

 

 WELCOME RECEPTION

 

 


Exhibit Hall open 5 - 7:30p