8:45 – 9:15am          


The Terrain is Everything: Unveiling the Loyalty Landscape 
with Mark Johnson, CEO & CMO | Loyalty360


9:15 – 10:15am          


General Session: Not Your Father's Loyalty & Rewards Program
with Pierre Bourbonnière, CMO | STM and Herve Pluche, Global Vice President | SAP Precision Marketing


10:20 – 11:10am          


Customer and Employee Experience 2.00

with Barry Altland, Manager, Learning and Organizational Development | Community Health Centers and Mike Phillips, Director of Professional Services Group | Cvent


11:10 - 11:20am




11:20 – 12:10pm


General Session: State of the Loyalty Industry, A discussion with the Loyalty360 Award Winners
Brand Panel Discussion led by Mark Johnson, CEO & CMO | Loyalty360


12:15 - 1:30pm




1:35 – 2:20pm          


A New Frontier in Loyalty: Why Non-traditional Industries are Now Embracing Loyalty as a Competitive Differentiator and Critical Tool for Growing Their Business by Building Consumer Advocacy
an Armour, Group Brand Director Analgesics & Healthy Essentials | Johnson & Johnson and Scott Robinson, Senior Director, Loyalty Consulting & Solutions | Maritz Loyalty Marketing

The Science Behind Creating an Integrated Loyalty Strategy
with Gayle Bock, Director of Loyalty Marketing | T-Mobile, Clay Walton-House,Senior Manager | Lenati and Marc Steiner, Principal | Lenati

Loyalty's Growing Role in Maintaining Customer Relationship
with Nola Ogunyemi, Head of Customer Loyalty | Cross Country Home Services and Eric Holtzclaw | PossibleNOW


2:25 – 2:45pm          


Ownership: A Powerful “Behavioral Currency” 
with Barry Schneider, Chairman, President & CEO | LOYAL3

Fitting Big Data into a Not-So-Big Budget
with Jim McLoughlin, Vice President | Paytronix

New Frontiers in Relationship Loyalty Research 

with Danica R. Allen, Ph.D., Global Director of Customer Satisfaction & Experience | GfK Global and Thomas Hartley, VP-Customer Loyalty | GfK Consumer Experiences North America


3:15 – 4:00pm          


Channel Loyaly
Check your Expo Handout for more information about this session on Channel Loyaltyg

Integrated Loyalty and Customer Segmentation: from Product-centric to Customer-centric and Incremental Revenue
with Vangie Williams, Director, U.S. Pet Vaccines & Therapeutics | Merial and Phil Rubin, CEO | rDialogue

Differentiated Customer Experiences That Combat Churn and Drive Loyalty
Panel discussion led by Jim Dicso, President & CRO | SundaySky


4:05 – 5:30 pm          





Exhibit Hall open 5 - 7:30p