Sessions - Monday


 

Dissecting an Effective Customer Engagement Program

Jane Ricciardelli, CMO and Brenda Higuchi, SVP, Analytics and Optimization | Exchange Solutions

9:30 – 11:00am

Grand Cypress Ballroom G, H, I

 

 

 

Harnessing the Full Power of Social to Drive Loyalty

Marc Steiner, Principal, Customer Retention & Loyalty Services and Clay Walton-House, Senior Manager, Customer Retention & Loyalty Services | Lenati

9:30 – 11:00am

Grand Cypress Ballroom E, F

 

 

 

Delivering on the BIG Data Promise: Where's the ROI?

Connie Hill, President & Founder and David Resnick, Vice President Data and Technology Solutions | VeraCentra

2:30 – 4:00pm

Grand Cypress Ballroom G, H, I

 

 

 

Is Your Loyalty Program Positioned to Deliver Maximum Financial Success?

David Andreadakis, Vice President of Loyalty Strategy | Kobie Marketing

2:30 – 4:00pm

Grand Cypress Ballroom E, F

 

 

Thought Leadership from the Inside Out

Stacey King Gordon, Founder and President | Suite Seven

2:30 – 4:00pm

Grand Cypress Ballroom A, B, C